Outstanding Client Service:10 Keys

Outstanding Client Service:10 Keys


This session has been rescheduled from Tuesday 16 August to Monday 22 August 2022

3 CPD UNITS IN Professional Skills or Practice Management/Business Skills

Outstanding Client Service: 10 Keys to Create Client Satisfaction and Get Referrals 

Presenter;    Jonathan Robinson M.A., M.F.T.

Jonathan Robinson is a psychotherapist, best-selling author of 12 books, and a professional speaker from Northern California.  He has reached over 100 million people around the world with his practical methods, and his work has been translated into 47 languages.    Mr. Robinson has made numerous appearances on the Oprah show, as well as many other national TV talk shows, and articles about him have appeared in USA Today, Newsweek and The Los Angeles Times.  He has spoken to dozens of Fortune 500 companies, including Apple, Microsoft, Google, Bank of America and FedEx. In his public talks and seminars, Jonathan is known for providing people with immediately useful information in a fun and entertaining manner.

In a difficult economy,  firms and independent operators need a way to stand out. The best way to do this is to give outstanding service to your clients. In this experiential workshop, you’ll learn skills that lead to dramatic client satisfaction.


This workshop will enable you to:

  • Build trust and rapport with your clients, co-workers, and others
  • Negotiate more effectively by using

    advanced persuasion techniques.

  • Stand out as a professional in a way that leads to increased success, satisfaction and referrals


Communicate more powerfully with clients and other attorneys by understanding human behavior

  • How to judge if your communication is effective in motivating someone
  • How to get someone to really hear you and how to really hear what someone else is “not saying.”
  • How to communicate so that someone will happily do what you want

How to create trust and get people to like working with you – inside and outside the firm

  • The 3 most important keys for getting someone to feel rapport with you
  • Why rapport is so important, and how to use it to profit in your work
  • How to quickly solve problems with people once you have their rapport

How to handle difficult coworkers and clients

  • Why some people are difficult to deal with, and what you can do about it
  • How you can turn a difficult employee or client into a powerful asset
  • How to easily solve problems with people who are upset with you

Secret techniques that super-successful communicators use

  • How to persuade people without them knowing they are being persuaded
  • How Ronald Reagan, Oprah and Bill Clinton are similar, and how you can tap into

    their "magical abilities."

  • The three most important keys all successful communicators use

How outstanding service can lead to more promotions and/or client development

  1. The art of getting more referrals and turning referrals into clients
  2. Why great service is better for your business in the long run
  3. How to know what’s most important to your client or boss—so you can focus on that
22/08/2022 9:00 AM - 12:30 PM

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Monday, 22 August 2022

9:00 AM - 12:30 PM
22/08/2022 9:00 AM


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Cancellation and Payment Terms: Registration fee payment is required in full at the time of registration. Previously paid registrations are transferable subject to the alternate attendee being eligible to register at the same registration fee (that is a practitioner who is not a Society member is not eligible to attend in place of a member without the price differential having been paid. Any person who has registered and paid to attend an event but is subsequently unable to do so and does not wish to transfer the registration is able to apply to the Society for a refund, however such refunds (in whole or in part) will be at the discretion of the Law Society subject to the circumstances and any external costs paid by the Society which cannot be recovered by us. Where there are event specific cancellation and/or payment terms published, those terms override any conflicting terms specified here.
MCPD Units: Any MCPD Units listed are only provided as a guide and attendees must satisfy themselves about the nature and quantity of MCPD Units they can claim for the activity. Please refer to the MCPD Guidelines for details at www.lawsocietysa.asn.au/mcpd
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